It was about 10am in the morning today when a customer came in to collect his pre-ordered cake with “Angry birds” design and I happened to be at the shop. To my dismay, the cake was not even made. Apparently there was a miscommunication between my chef and the customer about the collection date. The birthday celebration was set to start in 2 hours time and I was fully aware that there was no way we could make it on time. However, not to disappoint the customer, I took up the challenge and promised the customer that we would deliver the cake to the venue latest by 1.00-1.30pm.
I immediately called up my other 2 chefs (it was their offday) back to the shop for help. One assembling the chocolate sponge and finishing while the other two were busy mixing the fondant and coloring. Based on our experience, a cake with similar design would take at least 4-6 hours to finish but today, we set a new record by finishing the cake in 2 hours time. The cake was finished at 12.15pm and delivered to the venue slightly after 12.30pm. A few minutes later, I received this sms from the customer “Great Eric, Thanks a million”.